Frequently Asked Questions
How long does it take for the charges to disappear?
Some banks or credit card companies act immediately to the void request on the charge and remove it from your account with hours. However, some banks and credit card companies will ignore the void request altogether and the pending charge(s) could sit on your account for up to a week... you are more than welcome to reach out to your financial institution and ask them to remove it.
Please check your addresses and verify they are correct. The address on your (billing) payment method must match the billing address you gave us at Tulster -- this includes the zip codes - if they don't match, the payment will not be accepted.
Why does it take so long?
We have dealt with credit card fraud so much over the last several years that we implemented "Advance Fraud Tools" on our website. It requires your billing address to match from the financial institution to the address that you gave us at checkout -- if it does not match, the order will not go through and you may see a pending temp/hold charge on your account that will fall off.
"Awaiting Fulfillment" - Order has been pulled and ready for processing:
Built-to-Order items will be turned over to the production team to be fabricated and assembled.
In-Stock items will be pulled, packaged and staged for shipment.
Pre-Order items will be staged for shipment once the product is available.
"Shipped" - Order has been completed, packaged and staged for shipment. Package will be collected by carrier the same or next business day.
"Awaiting Payment" - Order will not be processed until payment has been received and cleared the bank.
We do our best to stock/warehouse all of our holsters mag carriers (for 1.5" belts) for quick shipment. To add in another variation such as a different clip or soft loop option as a swap would significantly slow down our turnaround time. In addition - a larger percentage of our orders are centered around the 1.5" belts - the added inventory to our warehouse for 1.75" users does not make sense at this time. Hope this helps.
There are a TON of 1911 manufactures and since our holsters are rigid and precision fit, there is no way for us to guarantee fitment since each manufacturer does not adhere to the same specs. We have no desire to buy a bunch of 1911s and build out a compatibility list especially when in comparison to the other modern weapons, 1911's are a very small market for those that are carrying every day.
The only way we WOULD do it is offering it for a specific model like the Kimber Pro Carry and not accept returns unless the customer bought it FOR the Pro Carry and not some other brand. Unfortunately, even in that scenario, being so specific to one gun it would make the holster the lowest performing model we sold.
Tulster is laser-focused on offering an awesome product AND customer service - i.e. super fast shipping and easy returns etc. Unfortunately the 1911's don't fit in that model since the headaches would just not be worth it.
Check the size of carrier first - look inside the carrier between the clip screws to see what size carrier you were shipped.
S means Single Stack
D means Double Stack
9 means 9/40 magazines
45 means 45 magazines
Magazine will be loose in the Echo Carrier at first. You will need to tighten the (MRD) mag retention device with the included 1/8 allen wrench for best fitment. We recommend removing the magazine before adjusting the retention device. Adjust in quarter turn or less increments. If your magazine is loose or rattles in the carrier, keep adjusting the retention device for the desired fitment.