Tulster provides a LifeTime Warranty for the Profile Holster and Echo Mag Carriers. If your holster or mag carrier at any time cracks or breaks, cease use immediately and contact us. We will fix or replace the gear in question. We reserve the right to replace your damaged product with a similar or updated product if the original product has been changed or discontinued. Product Warranty is immediately voided if the product is found damaged or misused - no compensation is available in such cases. The LifeTime Warranty does not cover belt clips, soft loops, OWB loops or lost hardware. In order to complete the warranty, the item must be shipped back to us: see our Returns Policy. Shipping cost is not covered by Tulster and is the responsibility of the customer.
Orders placed before 11AM CST on a weekday will typically ship the same day. Some colors (holsters and mag carriers) are considered built-to-order items... those items will be built and shipped the following business day unless your order comes in before 7am (since we print orders and start the production right away). We do not ship on weekends... so all weekend orders will ship out the following business day. For holidays, please add 5-7 business days for processing. The shipping method you choose is exactly that, the shipping method... is does not include the processing time.
It is the buyer's responsibility to notify Tulster of lost packages after the waiting period. According to the USPS claims department, no claims can be filed for 20 days. In almost every situation we have seen packages show up within the 20 day waiting period.
If you supplied us a wrong shipping address there is very little we can do once the order has shipped - we do not take responsibility for the customer's mistake in this matter.
In the event that an item is damaged or lost, the carrier will refund the order amount once a claim is filed and approved. In the event of a lost package, it is best to go ahead and re-order so you can get your gear in hand as soon as possible. If the item eventually shows up, you can return it to Tulster for a full refund. "Free shipping" methods are typically not insured.