RETURNS & REFUNDS





Free Returns with Checkout+



Add Checkout+ to your order at checkout, and we’ll provide a prepaid return label if you need to send something back. Checkout+ also includes Package Protection, which replaces your order if it’s lost or stolen in transit.



• Checkout+ customers: Your return label is free. Submit your request through our returns portal, and we’ll provide your prepaid label once your return is approved.
• Orders without Checkout+: You’re responsible for return shipping costs (see below). Checkout+ can only be added at checkout and can’t be added after your order is placed.



Free Returns covers the cost of your return label only. Return eligibility and refund amounts stay the same, as outlined below.



Holsters/Mag Carriers



Buy with confidence. Tulster offers a 30-day money-back guarantee. If you’re not happy with your purchase, submit a return request through our returns portal within 30 days of delivery.



• Condition: Holsters and mag carriers must be returned in new condition. Damaged products will be rejected and are not refundable.
• Refund: You’ll receive a full refund or store credit, minus original shipping, once we receive your item.
• Return shipping: Free with Checkout+. Without Checkout+, return shipping is your responsibility. Please use a tracked and insured shipping method, because we cannot refund returns that are lost by the carrier.
• Our mistakes: If we shipped the wrong item or you received a defective product, we’ll cover the return shipping cost, whether or not you purchased Checkout+.



When will I get my refund? Expect your refund within 3 weeks of Tulster receiving your return, though many customers see it within 5-7 business days. This window includes:



• Transit time to reach us (5-10 business days)
• Our processing time once your return arrives (3-5 business days)
• Your bank’s processing time (5-10 business days)



Retail Gear/Equipment



• Unopened items: Return within 30 days of delivery for a full refund, minus original shipping.
• Opened items: If the return isn’t due to a defect or an error on our part, a partial refund will be issued. Partial refunds may be up to 85% at our discretion.
• Return shipping: Free with Checkout+. Without Checkout+, return shipping is your responsibility. Please use a tracked and insured shipping method, because we cannot refund returns that are lost by the carrier.
• Our mistakes: If we shipped the wrong item or you received a defective product, we’ll cover the return shipping cost, whether or not you purchased Checkout+.



When will I get my refund? Expect your refund within 3 weeks of Tulster receiving your return.

Clearance Items



All clearance sales are final. Clearance items are not eligible for return or a prepaid label.



Custom Orders



All custom-made Kydex product sales are final. Custom items are not eligible for return or a prepaid label.