Holsters/Mag Carriers
Buy with confidence - Tulster offers a 30-day money back guarantee! If you are not happy with your purchase, simply log into your account and submit a request to return the item. A full refund or store credit will be processed (minus shipping) once item has been received. Holster and/or mag carrier must be in new condition. Any damaged product will be rejected and nonrefundable.
Be sure to use a tracked and insured shipping method as we will NOT refund returns that get lost via the carrier. Return shipping cost is the responsibility of the customer. (Tulster will cover shipping cost for incorrect items shipped or defective products received.)
You should expect to receive your refund within 3 weeks of Tulster receiving the items, however, in many cases you will receive a refund within 5-7 business days. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Retail Gear/Equipment
You may return unopened items within 30 days of delivery for a full refund (less shipping). However, if items are opened and the return is not due to a defect or error on our part - a partial refund will be issued. Partial refunds may be up to 85% at our discretion.
Be sure to use a tracked and insured shipping method as we will NOT refund returns that get lost via the carrier. Return shipping cost is the responsibility of the customer. (Tulster will cover shipping cost for incorrect items shipped or defective products received.)
You should expect to receive your refund within 3 weeks of Tulster receiving the returned items.
Exchanges
We are unable to offer an exchange service at this time. Should you require to exchange an item, simply return the original item for a refund by following the instructions below. You may purchase the replacement at your convenience, before or after you receive your refund.
Return Instructions
Log into your Tulster account - select Orders and then the order you want to return. Once the order is chosen, select Request Return. Select the Product and Quantity to return with a Return Reason. Please include any comments, questions or issues in the notes section of the return.
Once we authorize your return request you will receive a confirmation email with the return instructions and RMA number. Be sure to include a copy of the confirmation email and write your RMA# on the package before shipping. Failure to do so may result in a delay in processing or loss in refund.
